We are sorry that you are even considering leaving, however we have made the process as transparent and painless as possible. Before you do cancel please drop us an email or even better call us - we promise not to try and talk you out of cancelling, but we also promise to do everything we can to help you, even after you leave.
What ever happens good luck and thank you for your business.
CANCELLATION OF SALES GYM MEMBERSHIP
- If you cancel during the first 14 days of membership - you will be entitled to a full refund. After the initial 14 day cancellation window you are still able to cancel at any time and owe nothing.
- For the purposes of this site - all months are seen as 30 days - therefore your monthly membership payment will be debited every 30 days.
- PLEASE NOTE: Cancelling is really easy. You can cancel anytime and owe nothing. To cancel all you have to do is email joanne @ klozers.com and she will take care of it for you within a maximum of two business days.
a. Refunds in whole or in part are not given for either current or prior months membership. For example, if you cancelled 20 days into your current 30 day cycle - you would not be due a refund for '10 days worth pro-rated' of membership. Likewise, if you did not access your account for a period of time, even though your billing continued, you are not due a retroactive refund for "unused membership". It's your responsibility to cancel if you're not using your membership.
b. Cancellations are processed Monday - Friday from 9:00 a.m. to 3:00 p.m. US eastern standard time, holidays excluded. Please submit your cancellation request at least 2 business days before your next billing due date. For example, if your billing date falls on Wednesday and you wish to cancel, please submit your cancellation request no later than 3:00 p.m. the previous Monday, US eastern standard time. If your billing date falls on Sunday, please submit your cancellation request no later than 3:00 p.m. the previous Thursday. If the "submit by" date is a holiday, then please allow one additional business day. This gives us time to process your request before your next billing cycle begins.
c. Upon cancellation - you will still have access to this site - until the date that your next payment would have been due. For example - if you cancelled 10 days into your billing cycle - you would still be able to access this site for the next 20 days.