Telesales Training Course
Overview
Fully interactive Telesales sales training with framework and guides to create your own sales messaging, call plans, 90 day action plans and post training support.
Our Trainers make LIVE calls to demonstrate what we teach.

Nothing damages your brand quicker than poor quality outbound telesales.
We practice and teach the Consultative Selling methodology which will make your calls sound different to every other cold call your prospects receive.
This Masterclass is the complete guide to Telesales and covers everything from pure cold calling through to converting inbound sales enquiries. The most common attendees are:
- Outbound sales teams such as SDRs and BDR’s
- Inbound Sales Teams who need to boost their conversion ratios
- Salespeople who need to book more appointments
- Business Developers who need to find and open new accounts
- Account Managers who want to renew more contracts and reduce churn
- Telemarketing teams who run campaigns every day
Despite all the new technology, tools and social platforms the number one sales tool remains to be the telephone.
If you’re looking for a pure cold calling course or a course that integrates smart marketing tactics into your warm calls, this course has you covered.
Cold Calling is great, however, it’s labour intensive, there’s a lot of time wasted just trying to get through to decision makers.
Our expertise lies in creating powerful sales campaigns that leverage the telephone AND social selling AND email.
This is much more than a cold calling course, it’s an omnichannel approach that leads with value. Our clients have found this to be the most productive outbound combination.
Despite all the new technology, tools and social platforms the number one sales tool remains to be the telephone.
If you’re looking for a pure cold calling course or a course that integrates smart marketing tactics into your warm calls, this course has you covered.
Cold Calling is great, however, it’s labour intensive, there’s a lot of time wasted just trying to get through to decision makers.
Our expertise lies in creating powerful sales campaigns that leverage the telephone AND social selling AND email.
This is much more than a cold calling course, it’s an omnichannel approach that leads with value. Our clients have found this to be the most productive outbound combination.
Spend time, watch and learn from your trainer as he demonstrates live, how to make cold calls and warm calls to book meetings with complete strangers on the telephone.
These calls are not pre-planned or staged and the class chooses who the Trainer has to call.
Leave with a new mindset on the benefits of Telesales and a plan to kick start your telesales and appointment bookings.
Session 1. Crafting your Sales Message and targeting the right prospects
Discover the formula for selecting and targeting the right prospects and what you need to say that makes them want to hear more. We’ve also included content from our modules on Mastering the Complex Sales and How to sell to Big Companies. This session is packed with our best outbound content.
Session 2. Creating a winning Sales Mindset
“The man who wins is the man who thinks he can.” Develop a stronger and more powerful mindset that empowers and motivates you even through difficult times. This course session builds sales winners.
Session 3. Live Calling
Watch and learn as your Sales Trainer makes live calls to prospects selected by the class to demonstrate the techniques and strategies covered in the previous sessions. Please note these calls are not pre-planned or staged and the class chooses who the Trainer has to call. The Trainer will show you how to debrief every call and understand how to refine your own sales calls.
Unlike traditional Training Companies we believe people learn by doing rather than following theory in text books in a classroom.
We use a workshop methodology where we have a blended mix of theory where appropriate, whilst focussing the majority of the time practising real life sales activities.
In order to ensure participants not only learn the theory behind the skills, this course includes time for live calling. This helps participants overcome any phone fear and provides an opportunity for live coaching from the course leader.
This ensures each attendee remains engaged and learning in a positive and supportive environment.
Each Course Module last no more than 90 minutes to ensure attendees can absorb the new strategies and tactics covered.
All our training is delivered via the “work based learning” model. This means that we work with teams in advance to set up live sales campaigns in order that participants are given opportunities to use the new skills they are learning.
This model ensures that attendees retain as much of the information as possible. We run this in parallel with our live pipeline coaching which helps participants convert existing deals they are already working on.
This course can be delivered:
- On site as a one day high paced bootcamp (dependant on Covid restrictions). Minimum 5 people and additional travel charges may apply.
- Remotely via 2 x half day workshops. Dates and times confirmed on booking.
- Remotely via 3 x 90 minute virtual training sessions delivered live, on the first three calendar weeks of every month. After booking you are automatically added to the next course which starts on the first Thursday of every calendar month.
During the training period each participant has a access to a dedicated coach via telephone, email and live chat.
Option 3 – the open classes run every month and are restricted to 12 participants to ensure classes are not overcrowded.
In addition, we do not allow more than 3 participants from any one company so the session time is never dominated by one organisation.
Should you require more than 3 places we are happy to schedule a separate online class at no extra charge.

Attendees leave our telesales training energised with new ideas, strategies and tactics, but often additional questions can arise where they need a sounding board. We provide post course support through our Sales Coaching Platform built inside MS Teams where members can ask questions, via chat, mail and conferencing calls.
The platform uses the Microsoft Teams application and can be access via PC, Tablet or Phone and contains FREE Guides, Templates and Tools.
Ongoing 1-2-1 sales performance coaching is also available at an additional charge.
What level of sales experience do attendees require?
This course uses a genuinely different approach to selling.
Because of this we have successfully delivered this course to graduates who are new to sales and experienced sales professionals who are looking to both refresh and top up their sales skills.
Is the course just about cold calling?
No. Whilst the course does include training on cold calling the focus is on Telephone Selling as a whole. The programme content is specifically designed for anyone in sales who uses the telephone as part of their day to day activities.
Does the telesales training work with other selling systems and methodologies?
Yes. If you have already trained your salespeople, our training and coaching works alongside any of the major selling systems, such as Miller Heiman, Richardson, SPIN or Solution Selling.
Will the training cover the sales topics that are important to me?
Yes – all our sales training and coaching includes an initial needs analysis where you can specify specific areas that are important to you.
What industries does the training cover?
Our sales training and coaching is specific to Business to Business selling, not to any specific vertical. We do however have lots of experience in IT, Pharma, Technology, SaaS, Professional Services, Digital Media, Construction, Engineering, Oil & Gas, Banking, Software and Financial Services.
Can I cancel my coaching plan?
If you have ordered additional Performance Coaching we have no desire to “lock in” clients who are in any way unhappy so Yes. You can cancel your coaching plan at any time and you will still have access to your coach and all the content up until the date of when the next monthly payment would have been due.
Should you require telesales training for 4 or more participants we can set up separate sessions exclusively for your team at a date/time convenient to you.
Furthermore, if time and budget permits we can tailor the material in advance of the training in order that the context and relevance meets the needs of your organisation.
Please use the “Book a Free Consultation Call” function below to speak to one of our coaches.
As every business and its people are unique, it’s not unusual for people to still have questions. You can book a no obligation call with one of our coaches who can answer any questions you have.
Excellent workshop of Sales. Ian was a super good instructor. The content was useful and easy to understand and apply.
Recently completed a sales training course with Iain. Great advice and guidance during the training.
The sales training from Klozers is great – it really helped me understand the sales process and how to interact better with customers of all types.
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Telesales Training Course
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A fantastic learning experience.Kolzers (Iain) has supported our sales team for several months, not just during the original presentation. ... read moreA fantastic learning experience.Kolzers (Iain) has supported our sales team for several months, not just during the original presentation. This gave me the opportunity to take away several learning ideas and implement them, with numerous opportunities to go back to Iain and discuss my victories and wins in more detail, whilst supporting me in turning losses into success and delivering measurable results. This made the course personal to me and my individual needs.Using the skills that Iain has demonstrated I have completely re-vamped my approach to clients with positive results already evidenced.Iain is very knowledgeable and approachable and will no doubt be a life long friend.Thank you! Amanda (Spirit BDM) read less


I am the founder of Urban Yoga Lab and I took the Consultative Selling Skills & B2B Lead Generation course.... read moreI am the founder of Urban Yoga Lab and I took the Consultative Selling Skills & B2B Lead Generation course. The course was really amazing - it helped me to learn so many things I had no idea before. From SEO to sales strategies and from best webinars practices to adopting a consultative approach in sales, Klozers realy taught me everything. Their sales coach was amazing, giving me fantastic advice, and helping me recognize what makes our brand really unique. Big thanks to him and their entire team! If you have any second thoughts to buy their programme I gurantee you wont regret it. They are THE BEST! read less


We have been working with Klozers since 2020 as they help us develop a sales strategy for our TeamFolio employee... read moreWe have been working with Klozers since 2020 as they help us develop a sales strategy for our TeamFolio employee skills inventory software. We have been blown away by the breadth of knowledge and depth of experience that Iain and the team have been able to share with us. The coaching on effective approaches for strategic sales solutions has also been delivered in such an accessible way for a predominantly technical team here at FidraSoft. We have a great foundation to build our sales strategy on now. What really surprised us is how much more fun it has been than we first expected! read less


I did the B2B Lead generation course. This gave me everything I needed to start running a successful omni channel... read moreI did the B2B Lead generation course. This gave me everything I needed to start running a successful omni channel campaign to start filling up my pipeline with plenty of leads! read less


I have worked with Klozers at various times over the years, and would recommend them to anyone looking to help... read moreI have worked with Klozers at various times over the years, and would recommend them to anyone looking to help with profit and sales strategy. read less


Iain is a very experienced and highly knowledgeable sales trainer. He went over and above to support our company... read moreIain is a very experienced and highly knowledgeable sales trainer. He went over and above to support our company in our sales efforts, and gave us invaluable insight and highly practical tools and resources throughout the course. I would not hesitate to recommend any of his services. He goes over and above, and is genuinely delighted to see your company do well. read less


I've had the opportunity to learn a lot from Iain, who has great ideas and advice. I'd definitely recommend any... read moreI've had the opportunity to learn a lot from Iain, who has great ideas and advice. I'd definitely recommend any sales person to get in contact with Iain and his team! read less


Klozers were brilliant really helped us see what needed to change and gave us the tools to do so. Cant... read moreKlozers were brilliant really helped us see what needed to change and gave us the tools to do so. Cant wait to get going with it! read less


From my initial enquiry, Klozers were exceptionally responsive and helpful.They listened and understood our SaaS and sales development needs clearly... read moreFrom my initial enquiry, Klozers were exceptionally responsive and helpful.They listened and understood our SaaS and sales development needs clearly and worked with us to develop a comprehensive learning programme which is now starting to deliver excellent results for our business already.Throughout the programme, Klozers continued to provide added value and develop new ideas with us.I cannot recommend them highly enough and would be pleased to work with them again. read less


I have been working with Klozers for preparing a sales presentation for Suma Rührtechnik, a manufacturing company in Germany. I... read moreI have been working with Klozers for preparing a sales presentation for Suma Rührtechnik, a manufacturing company in Germany. I was working together with Ian, a very professional and helpful person. He helped me in understanding what customers want, how to sell our products successful and how to understand, analyse and serve the target market. Thanks to Ian, my presentation had been truly a success and I gained confidence in selling and promoting our products.I would work with him again anytime! read less


Excellent workshop of Sales. Ian was a super good instructor. The content was useful and easy to understand and apply.


Recently completed A sales training Course with Iain. Greatadvice and guidance during the training ,


I attended a seminar with Iain from Klozers recently and found it to be very interesting and informative. Iain was... read moreI attended a seminar with Iain from Klozers recently and found it to be very interesting and informative. Iain was engaging and showed genuine interest in each of the businesses represented in the room. He tailored parts of his presentation to suit each individual in their own area and stage of startup. Definitely a worthwhile seminar and I would highly recommend attending. read less


Awesome job from the guys at Klozers. They provided a very insightful sales seminar to the new business owners on... read moreAwesome job from the guys at Klozers. They provided a very insightful sales seminar to the new business owners on our Accelerator Programme and Iain was fantastic answering all the participants questions. read less


Recently completed the sales and marketing academy with Iain, this was a fantastic course and the amount of content and... read moreRecently completed the sales and marketing academy with Iain, this was a fantastic course and the amount of content and information provided over the 4 days was fantastic. 100% recommend to anyone looking to grow their sales and marketing knowledge.Ryan WilsonKubeNet read less


Klozers are great! All the sales 'Training' I have had up to meeting Iain Swanston at Klozers has been just... read moreKlozers are great! All the sales 'Training' I have had up to meeting Iain Swanston at Klozers has been just that - 'Training'. What Iain and Klozers offer that is transferable from class-room to board-room is to develop an understanding of the business I work in and apply proven techniques that will work but need adapting. I now refer to this as Sales Coaching, which for me is very different to training. Iain is a great Coach and I learn from every session we have together. He is also on hand by phone or email to bounce ideas around and make sure I am on the right track! Thanks Iain! read less


The sales training from Klozers is great - it really helped me understand the sales process and how to interact... read moreThe sales training from Klozers is great - it really helped me understand the sales process and how to interact better with customers of all types read less


Iain is always willing to share his knowledge, and offers greatadvice and guidance during sales training that helps my career... read moreIain is always willing to share his knowledge, and offers greatadvice and guidance during sales training that helps my career grow,and our business develop. read less



Klozers helped our business achieve great results. Their due care and attention to focus not only on the sales process... read moreKlozers helped our business achieve great results. Their due care and attention to focus not only on the sales process and execution but to also consider and hence incorporate business and marketing strategy into the wider planning helped us to realise our potential as a team and as a business.Personally, Iain was able to coach me very well on what my focus should be as a business manager and I would highly recommend him and his team to other businesses. read less

