{"id":48669,"date":"2025-09-29T16:43:13","date_gmt":"2025-09-29T15:43:13","guid":{"rendered":"https:\/\/www.klozers.com\/?p=48669"},"modified":"2025-09-30T11:44:33","modified_gmt":"2025-09-30T10:44:33","slug":"b2b-sales-training-for-account-managers","status":"publish","type":"post","link":"https:\/\/www.klozers.com\/nl\/b2b-sales-training-for-account-managers\/","title":{"rendered":"A Practical Guide to B2B Sales Training for Account Managers"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"48669\" class=\"elementor elementor-48669\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3737a8a e-flex e-con-boxed e-con e-parent\" data-id=\"3737a8a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e5f3ca1 elementor-widget elementor-widget-heading\" data-id=\"e5f3ca1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">What does a B2B account manager do? - Top Question From Google:<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-abfa327 elementor-widget elementor-widget-text-editor\" data-id=\"abfa327\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW75973572 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW75973572 BCX0\">A B2B account manager <\/span><span class=\"NormalTextRun SCXW75973572 BCX0\">maintains<\/span><span class=\"NormalTextRun SCXW75973572 BCX0\"> and grows relationships with existing business clients. Their job is to ensure customer satisfaction, understand the client\u2019s goals, resolve issues, and uncover new opportunities for revenue, whether through upselling, cross-selling, or renewals. <\/span><span class=\"NormalTextRun SCXW75973572 BCX0\">They\u2019re<\/span><span class=\"NormalTextRun SCXW75973572 BCX0\"> not just <\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW75973572 BCX0\">support,<\/span> <span class=\"NormalTextRun SCXW75973572 BCX0\">they\u2019re<\/span><span class=\"NormalTextRun SCXW75973572 BCX0\"> your strategic partners in long-term growth.<\/span><\/span><span class=\"EOP SCXW75973572 BCX0\" data-ccp-props=\"{&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e638446 elementor-widget elementor-widget-template\" data-id=\"e638446\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"47506\" class=\"elementor elementor-47506\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-15bec678 e-con-full e-flex e-con e-child\" data-id=\"15bec678\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-66e0bee5 e-con-full e-flex e-con e-child\" data-id=\"66e0bee5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-55b65837 elementor-widget elementor-widget-heading\" data-id=\"55b65837\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><span class=\"redText\">Free<\/span> access to our best tools and templates<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7018b38a e-con-full e-flex e-con e-child\" data-id=\"7018b38a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2161b347 e-con-full e-flex e-con e-child\" data-id=\"2161b347\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6aa28fb3 elementor-widget elementor-widget-text-editor\" data-id=\"6aa28fb3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/members.klozers.com\/communities\/groups\/b2b-sales-school\/learning\" target=\"_blank\" rel=\"noopener\">Join our thriving community of B2B Sales professionals &amp; leaders for free training and support.<\/a><\/p>\t\t\t\t\t\t\t\t<a class=\"elementor-wrapper-link\" href=\"https:\/\/members.klozers.com\/communities\/groups\/b2b-sales-school\/about\" target=\"_blank\" rel=\"noopener\">&nbsp;<\/a><\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5f4d211f e-con-full e-flex e-con e-child\" data-id=\"5f4d211f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-68372888 elementor-widget elementor-widget-image\" data-id=\"68372888\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/members.klozers.com\/communities\/groups\/b2b-sales-school\/learning\" target=\"_blank\" rel=\"noopener\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"700\" height=\"483\" src=\"https:\/\/www.klozers.com\/wp-content\/uploads\/2024\/07\/b2b-sales-school.png\" class=\"attachment-large size-large wp-image-45853\" alt=\"B2B Sales School\" loading=\"lazy\" srcset=\"https:\/\/www.klozers.com\/wp-content\/uploads\/2024\/07\/b2b-sales-school.png 700w, https:\/\/www.klozers.com\/wp-content\/uploads\/2024\/07\/b2b-sales-school-300x207.png 300w, https:\/\/www.klozers.com\/wp-content\/uploads\/2024\/07\/b2b-sales-school-600x414.png 600w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-wrapper-link\" href=\"https:\/\/members.klozers.com\/communities\/groups\/b2b-sales-school\/about\" target=\"_blank\" rel=\"noopener\">&nbsp;<\/a><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d96841 elementor-widget elementor-widget-heading\" data-id=\"2d96841\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Introduction:B2B Sales Training for Account Managers\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75da036 elementor-widget elementor-widget-text-editor\" data-id=\"75da036\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p aria-level=\"2\"><span data-contrast=\"auto\">Account managers are often viewed as relationship-builders, not salespeople. But the truth is, they\u2019re on the front lines of revenue growth. They\u2019re the ones who uncover opportunities, handle tricky renewals, and keep long-term clients engaged. And yet, they rarely get the kind of targeted sales training that helps them thrive in this role.<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:0,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">So, if you are looking to equip your account managers with the confidence and skills to sell through trust, not pressure, this practical guide is for you.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">We\u2019ll explore why you should invest in training your account managers and how you can get started.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-89f5e8c elementor-widget elementor-widget-image\" data-id=\"89f5e8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.klozers.com\/sales-training-courses\/bespoke-sales-training\/\">\n\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/www.klozers.com\/wp-content\/uploads\/2024\/12\/Yuki-AI-Powered-Learning-Design-1-1-300x300.png\" class=\"attachment-medium size-medium wp-image-45556\" alt=\"AI Sales Manager\" srcset=\"https:\/\/www.klozers.com\/wp-content\/uploads\/2024\/12\/Yuki-AI-Powered-Learning-Design-1-1-300x300.png 300w, https:\/\/www.klozers.com\/wp-content\/uploads\/2024\/12\/Yuki-AI-Powered-Learning-Design-1-1-1024x1024.png 1024w, https:\/\/www.klozers.com\/wp-content\/uploads\/2024\/12\/Yuki-AI-Powered-Learning-Design-1-1-150x150.png 150w, https:\/\/www.klozers.com\/wp-content\/uploads\/2024\/12\/Yuki-AI-Powered-Learning-Design-1-1-768x768.png 768w, https:\/\/www.klozers.com\/wp-content\/uploads\/2024\/12\/Yuki-AI-Powered-Learning-Design-1-1-600x600.png 600w, https:\/\/www.klozers.com\/wp-content\/uploads\/2024\/12\/Yuki-AI-Powered-Learning-Design-1-1-100x100.png 100w, https:\/\/www.klozers.com\/wp-content\/uploads\/2024\/12\/Yuki-AI-Powered-Learning-Design-1-1.png 1200w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7fae42 elementor-widget elementor-widget-heading\" data-id=\"e7fae42\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Do your account managers even need B2B sales training? <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0e480a3 elementor-widget elementor-widget-text-editor\" data-id=\"0e480a3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">When people think of sales training, they usually picture new business reps dialing cold leads or practicing elevator pitches. But what about the folks managing existing clients? The ones who ensure those hard-won deals turn into long-term relationships?<\/span><span data-ccp-props=\"{&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">That\u2019s where you need well-trained B2B account managers. They\u2019re the glue between your company and your clients. And while they may not always be chasing new leads, they play a critical role in revenue growth, client retention, and long-term success.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The truth is that most account managers aren\u2019t trained to sell. They\u2019re hired for their people skills, organizational chops, and industry know-how. But when it comes to guiding commercial conversations, renewals, upsells, and pricing changes, they often have to figure it out on the fly.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Good B2B sales training can change all that. It gives your account managers the confidence, tools, and mindset to lead strategic conversations without sounding like they\u2019re just trying to hit quota. And when training is tailored to their role, it also enhances your client experience.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e684d26 elementor-widget elementor-widget-image\" data-id=\"e684d26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.klozers.com\/exec-sales-coaching\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"251\" src=\"https:\/\/www.klozers.com\/wp-content\/uploads\/2020\/01\/Choose-Coach-300x251.png\" class=\"attachment-medium size-medium wp-image-15690\" alt=\"Sales Coaching \" loading=\"lazy\" srcset=\"https:\/\/www.klozers.com\/wp-content\/uploads\/2020\/01\/Choose-Coach-300x251.png 300w, https:\/\/www.klozers.com\/wp-content\/uploads\/2020\/01\/Choose-Coach-600x503.png 600w, https:\/\/www.klozers.com\/wp-content\/uploads\/2020\/01\/Choose-Coach-768x644.png 768w, https:\/\/www.klozers.com\/wp-content\/uploads\/2020\/01\/Choose-Coach.png 940w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c3988bf elementor-widget elementor-widget-heading\" data-id=\"c3988bf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The evolving role of a B2B account manager <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6a2be8 elementor-widget elementor-widget-text-editor\" data-id=\"f6a2be8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">Gone are the days when account managers were simply \u201crelationship keepers.\u201d Modern B2B AMs are expected to don various hats, including:<\/span><span data-ccp-props=\"{&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\u25cf\" data-font=\"\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u25cf&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Act as strategic advisors to their clients<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\u25cf\" data-font=\"\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u25cf&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Uncover and develop new revenue opportunities<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\u25cf\" data-font=\"\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u25cf&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Navigate complex client organizations<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\u25cf\" data-font=\"\" data-listid=\"6\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u25cf&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">Collaborate across departments (sales, support, product)<\/span><span data-ccp-props=\"{&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Clients expect more from your AMs, too. They want account managers who understand their business, not just someone who checks in every quarter. They want insights, proactive support, and someone who\u2019s genuinely invested in their success.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">This shift means your account managers need more than charm and good intentions. They need training on how to spot commercial opportunities, ask better questions, and guide clients through change. They need to know how to sell, but in a way that feels consultative and trusted. Not pushy or desperate. Just helpful and strategic.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-602463d elementor-widget elementor-widget-image\" data-id=\"602463d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/www.klozers.com\/wp-content\/uploads\/2025\/06\/TT-Dont-Sell-300x300.png\" class=\"attachment-medium size-medium wp-image-46977\" alt=\"AI can help you - create the right conditions\" loading=\"lazy\" srcset=\"https:\/\/www.klozers.com\/wp-content\/uploads\/2025\/06\/TT-Dont-Sell-300x300.png 300w, https:\/\/www.klozers.com\/wp-content\/uploads\/2025\/06\/TT-Dont-Sell-150x150.png 150w, https:\/\/www.klozers.com\/wp-content\/uploads\/2025\/06\/TT-Dont-Sell-768x766.png 768w, https:\/\/www.klozers.com\/wp-content\/uploads\/2025\/06\/TT-Dont-Sell-600x598.png 600w, https:\/\/www.klozers.com\/wp-content\/uploads\/2025\/06\/TT-Dont-Sell-100x100.png 100w, https:\/\/www.klozers.com\/wp-content\/uploads\/2025\/06\/TT-Dont-Sell.png 777w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc39027 elementor-widget elementor-widget-heading\" data-id=\"fc39027\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Key skills you should strive to build in your account managers <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-01141fc elementor-widget elementor-widget-text-editor\" data-id=\"01141fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">Sales training for account managers isn\u2019t about turning them into closers. It\u2019s about giving them tools to grow their revenue through relationships.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Here\u2019s what that looks like:<\/span><span data-ccp-props=\"{&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h3 aria-level=\"3\"><span data-contrast=\"none\">Active listening and needs discovery<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:320,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Reps who listen well ask better follow-up questions and uncover more useful information. Clients often won\u2019t say &#8220;we need X&#8221; unless prompted. SO, your training should focus on how to ask open-ended, business-focused questions that reveal challenges, priorities, or new needs.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h3 aria-level=\"3\"><span data-contrast=\"none\">Strategic cross-selling and upselling<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:320,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Selling in a B2B setting is so much more than just about pushing add-ons. It\u2019s about aligning additional products or services with your client\u2019s goals. Training should teach your account managers how to spot the right moment, build a case for expansion, and present it as a value-add, not a pitch. Roleplaying this type of conversation with your AMs helps build confidence.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h3 aria-level=\"3\"><span data-contrast=\"none\">Objection handling (from existing clients)<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:320,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Objections in account management often sound different than those in new sales. Clients push back on pricing, scope creep, or perceived value. Your AMs need to be trained to respond in a way that maintains trust and protects revenue. Handling pushback from a long-term client is a delicate skill, and you can cultivate in through training.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h3 aria-level=\"3\"><span data-contrast=\"none\">Renewal conversations<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:320,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Too many AMs treat renewals like an admin task. But done well, they\u2019re an opportunity to reinforce value, uncover dissatisfaction, and reset expectations. A solid training program shows your reps how to lead those discussions confidently and proactively. Renewals should feel like a continuation of partnership, not a one-sided ask.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h3 aria-level=\"3\"><span data-contrast=\"none\">Account planning and opportunity spotting<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:320,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">B2B sales training for account managers should include targeted exercises in the following:<\/span><span data-ccp-props=\"{&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\u25cf\" data-font=\"\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u25cf&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Map the client\u2019s organization<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\u25cf\" data-font=\"\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u25cf&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Track goals vs outcomes<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\u25cf\" data-font=\"\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u25cf&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Build growth roadmaps<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\u25cf\" data-font=\"\" data-listid=\"2\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u25cf&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">Identify key milestones and upcoming challenges<\/span><span data-ccp-props=\"{&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">Training should help your AMs shift from reactive problem-solvers to proactive strategists.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b0fa3cf elementor-widget elementor-widget-image\" data-id=\"b0fa3cf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a href=\"https:\/\/www.klozers.com\/exec-sales-coaching\/\">\n\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/www.klozers.com\/wp-content\/uploads\/2023\/03\/OH-Slide-126-300x169.png\" class=\"attachment-medium size-medium wp-image-30437\" alt=\"Sales Coaching \" loading=\"lazy\" srcset=\"https:\/\/www.klozers.com\/wp-content\/uploads\/2023\/03\/OH-Slide-126-300x169.png 300w, https:\/\/www.klozers.com\/wp-content\/uploads\/2023\/03\/OH-Slide-126-600x337.png 600w, https:\/\/www.klozers.com\/wp-content\/uploads\/2023\/03\/OH-Slide-126-1024x576.png 1024w, https:\/\/www.klozers.com\/wp-content\/uploads\/2023\/03\/OH-Slide-126-768x432.png 768w, https:\/\/www.klozers.com\/wp-content\/uploads\/2023\/03\/OH-Slide-126.png 1131w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-814a08c elementor-widget elementor-widget-heading\" data-id=\"814a08c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Sales training that actually helps account managers <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e3cf7bb elementor-widget elementor-widget-text-editor\" data-id=\"e3cf7bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">Traditional sales training often doesn\u2019t fit your account managers. They don\u2019t need help with cold emails, now do they? What they really need is help with growing trust while still driving revenue.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Here\u2019s what a good training targeted at your sales managers should include:<\/span><span data-ccp-props=\"{&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h3 aria-level=\"3\"><span data-contrast=\"none\">Role-specific scenarios<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:320,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Practice renewal conversations. Objection handling with long-term clients. Introducing a price increase without ruining the relationship. Training should reflect real-world moments that your account managers actually face.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h3 aria-level=\"3\"><span data-contrast=\"none\">Account development frameworks<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:320,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Give your AMs structured ways to:<\/span><span data-ccp-props=\"{&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\u25cf\" data-font=\"\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u25cf&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Review account health<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\u25cf\" data-font=\"\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u25cf&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Map stakeholders<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\u25cf\" data-font=\"\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u25cf&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Build quarterly growth plans<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\u25cf\" data-font=\"\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u25cf&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">Track client goals and match solutions<\/span><span data-ccp-props=\"{&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">A lot of high-performing teams, including those supported by<\/span> <a href=\"https:\/\/www.klozers.com\/\"><span data-contrast=\"none\">Klozers<\/span><\/a><span data-contrast=\"auto\">, blend traditional sales skills with customer success and account development frameworks. That\u2019s where the real growth happens.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h3 aria-level=\"3\"><span data-contrast=\"none\">Collaborative training formats<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:320,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Lecture-style learning may not be the best approach for training your AMs. Instead, use the following approach:<\/span><span data-ccp-props=\"{&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\u25cf\" data-font=\"\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u25cf&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Peer-led sessions<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\u25cf\" data-font=\"\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u25cf&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Live deal reviews<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\u25cf\" data-font=\"\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u25cf&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Shadowing top AMs<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\u25cf\" data-font=\"\" data-listid=\"1\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u25cf&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">Group role plays<\/span><span data-ccp-props=\"{&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">This helps AMs learn by doing, not just by reading slides. It also reinforces a culture of knowledge sharing and continuous improvement.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h3 aria-level=\"3\"><span data-contrast=\"none\">On-demand learning libraries<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:320,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Sometimes, the timing of a training session doesn\u2019t match the timing of a need. Having a library of bite-sized lessons (e.g., how to navigate a renewal, how to prep for a QBR) can be incredibly helpful.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d4759f elementor-widget elementor-widget-image\" data-id=\"0d4759f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"300\" height=\"169\" src=\"https:\/\/www.klozers.com\/wp-content\/uploads\/2025\/01\/Tools-Templates-2-300x169.png\" class=\"attachment-medium size-medium wp-image-45640\" alt=\"sales training courses\" loading=\"lazy\" srcset=\"https:\/\/www.klozers.com\/wp-content\/uploads\/2025\/01\/Tools-Templates-2-300x169.png 300w, https:\/\/www.klozers.com\/wp-content\/uploads\/2025\/01\/Tools-Templates-2-1024x576.png 1024w, https:\/\/www.klozers.com\/wp-content\/uploads\/2025\/01\/Tools-Templates-2-768x432.png 768w, https:\/\/www.klozers.com\/wp-content\/uploads\/2025\/01\/Tools-Templates-2-600x338.png 600w, https:\/\/www.klozers.com\/wp-content\/uploads\/2025\/01\/Tools-Templates-2.png 1280w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-04cb6d5 elementor-widget elementor-widget-heading\" data-id=\"04cb6d5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How to reinforce sales habits after training? <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7c2ebe3 elementor-widget elementor-widget-text-editor\" data-id=\"7c2ebe3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">Training your AMs is only the first step. Without reinforcement, most of it fades. According to a<\/span> <a href=\"https:\/\/cdn2.hubspot.net\/hubfs\/1700416\/Guides\/Avoiding%20the%20Pitfalls%20of%20Sales%20Training%20White%20Paper.pdf\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">HubSpot report<\/span><\/a><span data-contrast=\"auto\">, a whopping 90% of the sales training has no lasting impact without reinforcement.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Here\u2019s how to keep new habits alive:<\/span><span data-ccp-props=\"{&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h3 aria-level=\"3\"><span data-contrast=\"none\">Regular coaching<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:320,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Have team leads or sales managers host weekly check-ins focused on one or two skill areas. For example: \u201cHow did you handle pricing pushback this week?\u201d<\/span><span data-ccp-props=\"{&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">You can also rotate topics to keep it fresh. Some weeks focus on account planning, other weeks on stakeholder mapping or post-sale follow-up.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h3 aria-level=\"3\"><span data-contrast=\"none\">Use KPIs that reflect account growth<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:320,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Another great way to boost retention is to set up performance metrics beyond retention. Some of the great KPIs you can track include:<\/span><span data-ccp-props=\"{&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\u25cf\" data-font=\"\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u25cf&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">% of clients with QBRs completed<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\u25cf\" data-font=\"\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u25cf&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Cross-sell rate by account tier<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\u25cf\" data-font=\"\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u25cf&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Net revenue retention<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\u25cf\" data-font=\"\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u25cf&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\">Expansion revenue per AM<\/span><span data-ccp-props=\"{&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">These KPIs give account managers real goals to aim for and help sales leaders spot coaching opportunities.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h3 aria-level=\"3\"><span data-contrast=\"none\">Build a knowledge bank<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:320,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Encourage your AMs to document good email templates, talk tracks, and objection responses. Store these in a shared space so newer team members can benefit too. Update it regularly with real-life wins and strategies.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<h3 aria-level=\"3\"><span data-contrast=\"none\">Recognize and celebrate wins<\/span><span data-ccp-props=\"{&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:320,&quot;335559739&quot;:80}\">\u00a0<\/span><\/h3>\n<p><span data-contrast=\"auto\">Did someone handle a tough renewal perfectly? Or turn a frustrated client into an upsell? Share that story.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">It reinforces behavior and builds a learning culture. Recognition can be public (like in Slack or at team meetings) or private, but either way, it matters.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ae28090 elementor-widget elementor-widget-heading\" data-id=\"ae28090\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Balancing client success with revenue growth<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b64bef0 elementor-widget elementor-widget-text-editor\" data-id=\"b64bef0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">This is where it gets tricky. Some account managers worry that &#8220;selling&#8221; will damage the relationship they\u2019ve built with their clients.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">That\u2019s why training should emphasize value-based conversations. The best account managers:<\/span><span data-ccp-props=\"{&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\u25cf\" data-font=\"\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u25cf&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Tie solutions to client outcomes<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\u25cf\" data-font=\"\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u25cf&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Ask strategic questions<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\u25cf\" data-font=\"\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\u25cf&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Educate rather than pitch<\/span><span data-ccp-props=\"{&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">They focus on solving real problems, not pushing more products. They make revenue growth feel like a win for the client, not a win for the company at the client&#8217;s expense.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Sales training can help your AMs position solutions as part of their client\u2019s success journey, not as an upsell for the sake of it.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Many high-performing teams train their AMs to frame every conversation around shared goals. This keeps trust high while still driving growth.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">And let\u2019s not forget: retaining a client is almost always more cost-effective than acquiring a new one. Helping your account managers become confident commercial advisors isn\u2019t just a nice thing to do, but a smart business move.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43fc1e3 elementor-widget elementor-widget-heading\" data-id=\"43fc1e3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Your AMs are revenue drivers, treat them that way <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd86d7c elementor-widget elementor-widget-text-editor\" data-id=\"bd86d7c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">Account managers are often the unsung heroes of revenue growth. They manage the churn risk, keep customers engaged, and, if trained well, spot new opportunities faster than anyone else.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">If you\u2019ve been investing in training your sales development reps but overlooking your AMs, now\u2019s the time to rebalance.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Start small. Choose one or two skill areas to focus on this quarter. Set up regular check-ins. Celebrate the reps who lead with insight, not just charm.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Your account managers are already having the conversations. Sales training just helps them make those conversations more impactful, and that\u2019s where the real revenue lives.<\/span><span data-ccp-props=\"{&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dde52d9 actionable elementor-widget elementor-widget-text-editor\" data-id=\"dde52d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3>Actionable Tip<\/h3>\n<p>Run <strong data-start=\"1050\" data-end=\"1080\">renewal role-play sessions<\/strong> every quarter with your account managers. Use real client scenarios and practice handling pricing pushback, scope creep, or dissatisfaction. This keeps skills sharp and turns renewals into growth opportunities, not admin tasks.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-320b1b4 elementor-widget elementor-widget-heading\" data-id=\"320b1b4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Final Thoughts<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-27901ba elementor-widget elementor-widget-text-editor\" data-id=\"27901ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"107\" data-end=\"343\">Account managers aren\u2019t just caretakers of existing clients,\u00a0 they\u2019re growth drivers. With the right training, they can turn renewals into opportunities, objections into deeper trust, and everyday conversations into long-term revenue.<\/p>\n<p data-start=\"345\" data-end=\"605\">Investing in B2B sales training for account managers isn\u2019t about teaching them how to push harder. It\u2019s about giving them the tools to ask smarter questions, spot opportunities early, and position solutions in a way that feels like partnership, not pressure.<\/p>\n<p data-start=\"607\" data-end=\"822\">Companies that equip their AMs this way don\u2019t just protect their client base. They unlock consistent growth, stronger retention, and a team of trusted advisors who bring real commercial value to every interaction.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>What does a B2B account manager do? &#8211; Top Question From Google: A B2B account manager maintains and grows relationships with existing business clients. Their job is to ensure customer satisfaction, understand the client\u2019s goals, resolve issues, and uncover new opportunities for revenue, whether through upselling, cross-selling, or renewals. They\u2019re not just support, they\u2019re your &#8230; <a title=\"A Practical Guide to B2B Sales Training for Account Managers\" class=\"read-more\" href=\"https:\/\/www.klozers.com\/nl\/b2b-sales-training-for-account-managers\/\" aria-label=\"Meer op A Practical Guide to B2B Sales Training for Account Managers\">Lees meer<\/a><\/p>\n","protected":false},"author":2,"featured_media":48671,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[53],"tags":[],"class_list":["post-48669","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sales-training"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.klozers.com\/nl\/wp-json\/wp\/v2\/posts\/48669","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.klozers.com\/nl\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.klozers.com\/nl\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.klozers.com\/nl\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.klozers.com\/nl\/wp-json\/wp\/v2\/comments?post=48669"}],"version-history":[{"count":5,"href":"https:\/\/www.klozers.com\/nl\/wp-json\/wp\/v2\/posts\/48669\/revisions"}],"predecessor-version":[{"id":48682,"href":"https:\/\/www.klozers.com\/nl\/wp-json\/wp\/v2\/posts\/48669\/revisions\/48682"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.klozers.com\/nl\/wp-json\/wp\/v2\/media\/48671"}],"wp:attachment":[{"href":"https:\/\/www.klozers.com\/nl\/wp-json\/wp\/v2\/media?parent=48669"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.klozers.com\/nl\/wp-json\/wp\/v2\/categories?post=48669"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.klozers.com\/nl\/wp-json\/wp\/v2\/tags?post=48669"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}