Terms & Conditions

Welcome to Klozers

Version 3.0  |  Effective July 2026

IMPORTANT NOTICE: Please read these terms carefully before engaging our services. If you are in any doubt please ask for clarification.

1. DEFINITIONS AND INTERPRETATION

1.1      In these Terms the following words have the following meanings:

“Agreement”    means these Terms together with the applicable Statement of Work and Schedule(s).

“Associate Trainer”        means a self-employed trainer engaged by Klozers to deliver Services on its behalf.

“Background IP”             means all Intellectual Property Rights owned by or licensed to Klozers prior to or independently of any engagement, including all methodologies, frameworks, tools, templates, and training materials developed by Klozers.

“Bespoke Deliverables” means materials created specifically and exclusively for the Client and identified as bespoke in the applicable Statement of Work. Bespoke Deliverables expressly excludes any Simulation.

“Client” means the business or organisation that has engaged Klozers for Services.

“Confidential Information”         means any information disclosed by one party to the other that is marked as confidential or that a reasonable person would consider to be confidential given its nature and the circumstances of disclosure.

“Deposit”            means the upfront payment required to confirm a booking as set out in the Statement of Work.

“Fees”  means the charges payable by the Client for the Services as set out in the Statement of Work.

“Intellectual Property Rights”    means patents, trade marks, service marks, trade names, copyright, design rights, database rights, know-how, and all other intellectual property rights whether registered or unregistered.

“Klozers”            means Klozers, registered in Scotland (SC 467989), VAT number 178654363.

“Milestone”       means a defined stage of work set out in the Statement of Work, upon completion of which a payment becomes due.

“Services”          means the training, coaching, or related services to be provided by Klozers as described in the Statement of Work and the applicable Schedule.

“Simulation”      means any sales simulation, interactive scenario, roleplay platform, or similar tool built or configured by Klozers in connection with the Services, whether or not customised for the Client.

“Statement of Work”     means the signed document issued by Klozers to the Client setting out the scope, delivery dates, participant details, Fees, payment schedule, and any other operative details of a specific engagement. The Statement of Work incorporates these Terms and the applicable Schedule(s).

“Terms”              means these Terms and Conditions of Business.

1.2      These Terms apply to all Services provided by Klozers. By signing a Statement of Work the Client agrees to be bound by these Terms and the applicable Schedule(s). Any conflicting terms proposed by the Client have no effect unless expressly agreed in writing by Klozers.

1.3      These Terms are incorporated into every Statement of Work and are available at www.klozers.com. In the event of any conflict between these Terms and a Statement of Work, the Statement of Work prevails.

2. THE SERVICES

2.1      Klozers will provide the Services as described in the Statement of Work with reasonable care and skill. The specific obligations, cancellation terms, and payment conditions for each service type are set out in Schedule A (Training Workshops), Schedule B (Coaching) and Schedule C (Website). 

2.2      Klozers warrants that, to the best of its knowledge, its Background IP and training materials do not infringe the intellectual property rights of any third party. Klozers will notify the Client promptly if it becomes aware of any such infringement.

2.3      Klozers reserves the right to update or amend training content where necessary to comply with applicable laws, or to reflect material changes in the subject matter being taught including developments in technology platforms, AI tools, or sales practices. Klozers will give the Client reasonable prior written notice of any such changes. Any change that materially affects the nature or quality of the agreed Services requires the Client’s prior written agreement.

2.4      Services will be delivered by Klozers’ trainers or coaches, which may include Associate Trainers. Klozers remains fully responsible for the quality and conduct of all those it engages to deliver Services. Where an Associate Trainer will be used, Klozers will notify the Client in advance and, where the Client has a reasonable objection, Klozers will use reasonable endeavours to provide an alternative.

2.5      Klozers may cancel or reschedule a session where delivery is prevented by circumstances outside its reasonable control such as last minute flight cancellations, trainer illness. In such circumstances Klozers will notify the Client as soon as reasonably practicable and will use reasonable endeavours to reschedule at the earliest available opportunity. Klozers’ liability in such circumstances is limited to a refund of any Fees paid in advance for the cancelled session and Klozers shall have no further liability to the Client.

3. CLIENT OBLIGATIONS

3.1      The Client shall:

(a)       cooperate with Klozers in all matters relating to the Services;

(b)       provide accurate and complete information as reasonably required by Klozers for the delivery of the Services;

(c)        obtain all necessary internal consents and approvals to enable Klozers to deliver the Services;

(d)       comply with all reasonable instructions given by Klozers’ trainers during delivery;

(e)       ensure that participants conduct themselves appropriately and do not disrupt the delivery of the Services; and

(f)        comply with all applicable laws in connection with the Client’s use of the Services and Deliverables.

3.2      Where the Client fails to meet its obligations under clause 3.1 and this causes delay or additional cost to Klozers, Klozers reserves the right to charge for any reasonable additional time or expenses incurred as a result.

4. FEES, PAYMENT AND MILESTONES

4.1      The Fees, Deposit, and payment schedule for each engagement are set out in the Statement of Work. Where an engagement involves preparatory work such as discovery interviews or content creation, the Statement of Work will specify the Milestones at which payment is due. Each Milestone invoice is payable on completion of that Milestone regardless of whether subsequent Milestones proceed.

4.2      Invoices are payable within 30 days of the date of invoice unless otherwise stated in the Statement of Work. Payment must be made in full and in cleared funds to the bank account nominated by Klozers.

4.3      For Clients based outside the United Kingdom, Klozers will invoice in the Client’s local currency where possible. Klozers currently invoices in Pounds Sterling, Euros, US Dollars, Canadian Dollars, and Australian Dollars. The applicable currency will be stated in the Statement of Work.

4.4      All Fees are exclusive of VAT. VAT at the applicable rate will be added to invoices for UK-based Clients. No VAT is charged to Clients based outside the United Kingdom in accordance with applicable rules.

4.5      If any invoice remains unpaid after the due date, Klozers reserves the right to: (a) charge interest on the overdue amount at the rate prescribed by the Late Payment of Commercial Debts (Interest) Act 1998, accruing daily from the due date; and (b) suspend further Services until all outstanding amounts are paid in full.

4.6      If the Client disputes an invoice it must notify Klozers in writing within 7 days of receipt, setting out the nature and amount of the dispute. The parties will seek to resolve any disputed amount in good faith. Interest will not apply and Services will not be suspended in respect of a genuinely disputed amount during the resolution process.

4.7      Travel, accommodation, and other pre-approved out-of-pocket expenses are charged at cost and will be set out in the Statement of Work or agreed in writing in advance. Expenses that are irrecoverably incurred before a cancellation are payable by the Client regardless of the cancellation date.

5. CONFIDENTIALITY

5.1      Each party agrees to keep the other’s Confidential Information strictly confidential and not to disclose it to any third party without the other’s prior written consent, except to employees or professional advisers who need to know it for the purposes of the engagement and who are themselves bound by equivalent obligations of confidentiality.

5.2      The obligations in clause 5.1 do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was already known to the receiving party before disclosure; or (c) is required to be disclosed by law or a competent regulatory authority.

5.3      These confidentiality obligations survive the termination of the Agreement for a period of two years.

5.4      The Client may not share training materials, frameworks, or Deliverables with third parties outside its organisation, or use them to train the Client’s own customers or other third parties, without Klozers’ prior written consent.

5.5      Sessions, whether delivered in person or online, may not be recorded by either party without the prior written consent of the other. Where recording is agreed, the parties will confirm in writing who owns the recording, who may access it, and for what purposes it may be used. Recordings may only be accessed by paid participants of the relevant session.

6. DATA PROTECTION

6.1      Both parties agree to comply with their respective obligations under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 in connection with the performance of this Agreement.

6.2      Klozers will process participant data (including names, contact details, and job titles) solely for the purpose of delivering the Services. Klozers will not use such data for any other purpose, will retain it only for as long as necessary, and will maintain appropriate technical and organisational measures to protect it.

6.3      Where the Client requires a formal Data Processing Agreement in connection with the Services, Klozers will provide one on request.

7. INTELLECTUAL PROPERTY

7.1      All Background IP remains the exclusive property of Klozers. The Client is granted a non-exclusive, non-transferable licence to use Background IP solely for its internal business operations in connection with the Services delivered under this Agreement.

7.2      Where the Statement of Work identifies specific materials as Bespoke Deliverables, all Intellectual Property Rights in those Bespoke Deliverables will transfer to the Client upon receipt of full payment for the engagement.

7.3      Standard materials, workbooks, frameworks, and other training content that are not identified as Bespoke Deliverables in the Statement of Work remain owned by Klozers and are licensed to the Client for internal use only under clause 7.1.

7.4      Simulations – Retained by Klozers in all circumstances. Any Simulation remains the exclusive property of Klozers in all circumstances. A Simulation is not a Deliverable and is not a Bespoke Deliverable regardless of the degree to which it has been customised for the Client. The Client acquires no ownership rights, licence to retain, or ongoing right of access in respect of any Simulation. Where a Simulation is used in the delivery of Services, the Client is granted a strictly limited, non-exclusive, non-transferable licence to access and use the Simulation solely during the live delivery of the relevant session or engagement. That licence terminates automatically and immediately upon conclusion of the relevant session or engagement. The Client has no right to access, copy, reproduce, store, or use any Simulation after that point, and must not attempt to do so.

7.5      Klozers may reference the Client’s name and provide a brief factual summary of the engagement on its website and in its marketing materials as a case study, unless the Client has notified Klozers in writing that it objects to such use.

8. LIMITATION OF LIABILITY

8.1      Klozers delivers training and coaching with reasonable care and skill. Klozers does not guarantee any specific commercial outcome, revenue increase, or improvement in sales performance. Results are dependent on the Client’s implementation of learning and the participants’ individual commitment and effort.

8.2      Nothing in these Terms limits or excludes either party’s liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded by law.

8.3      Subject to clause 8.2, Klozers’ total liability to the Client under or in connection with any engagement, whether in contract, tort, or otherwise, shall not exceed the total Fees paid by the Client under the Statement of Work for that specific engagement.

8.4      Subject to clause 8.2, neither party shall be liable to the other for any indirect, special, or consequential loss or damage, loss of profit, loss of revenue, loss of data, or loss of business opportunity arising under or in connection with this Agreement.

8.5      Klozers holds professional indemnity insurance with a minimum cover of £250,000. Details are available on request.

9. TERM AND TERMINATION

9.1      This Agreement begins on the date the Client signs the Statement of Work and continues until the Services have been delivered in full, unless terminated earlier in accordance with this clause.

9.2      Either party may terminate this Agreement immediately on written notice if the other: (a) commits a material breach and fails to remedy it within 14 days of written notice requiring it to do so; or (b) becomes insolvent, enters administration, or is subject to a winding-up order.

9.3      On termination, the Client shall pay all Fees and Milestone payments due for work completed up to the date of termination, together with any irrecoverably incurred expenses. Termination does not entitle the Client to a refund of any Milestone payments already made.

9.4      Clauses 5, 6, 7, 8, 10, and 12 survive termination of this Agreement.

10. NON-SOLICITATION

10.1   The Client agrees that during the term of any engagement and for a period of 12 months following its conclusion, it will not directly solicit, engage, or employ any Klozers trainer, employee, or Associate Trainer who has been involved in delivering Services to the Client, without Klozers’ prior written consent.

10.2   A breach of clause 10.1 will entitle Klozers to a fee equivalent to 20% of the annual remuneration of the individual concerned as reasonable compensation for the loss suffered.

11. GOVERNING LAW, JURISDICTION AND ENFORCEMENT

11.1   This Agreement is governed by the laws of Scotland. Each party irrevocably submits to the exclusive jurisdiction of the Scottish courts in relation to any dispute arising under or in connection with this Agreement.

11.2   The Client agrees that Klozers may enforce any judgment or order of the Scottish courts against the Client in any jurisdiction in which the Client has assets or is incorporated, and the Client waives any objection to such enforcement on grounds of jurisdiction, sovereignty, or inconvenience of forum.

11.3   Where the Client is incorporated or based outside the United Kingdom, the Client agrees to nominate and maintain a UK-based agent for service of legal process. Details of the nominated agent must be provided to Klozers in writing within 14 days of signing the Statement of Work. If no agent is nominated, Klozers may serve process on the Client at the address stated in the Statement of Work and such service shall be deemed valid.

11.4   Nothing in this clause limits Klozers’ right to seek urgent or interim relief in any court of competent jurisdiction.

12. GENERAL

12.1   Variation. No variation to this Agreement is effective unless made in writing and signed by authorised representatives of both parties.

12.2   Disputes. If any dispute arises in connection with this Agreement the parties agree to attempt to resolve it through good faith discussion before commencing any legal proceedings.

12.3   Entire Agreement. This Agreement constitutes the entire agreement between the parties in relation to its subject matter and supersedes all previous agreements, representations, and understandings between them.

12.4   Waiver. A failure by either party to exercise any right under this Agreement does not constitute a waiver of that right.

12.5   Severance. If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions continue in full force and effect.

12.6   No Partnership. Nothing in this Agreement creates a partnership, joint venture, or agency relationship between the parties.

12.7   Notices. Any formal notice under this Agreement must be given in writing and delivered by email to the address stated in the Statement of Work, or by recorded post to the registered address of the receiving party. Notices sent by email are deemed received on the next business day following transmission.

SCHEDULE A

Training Workshops

This Schedule applies to all in-person or virtual training workshop engagements. It forms part of the Agreement and is subject to the master Terms above.

A1.  Booking and Confirmation

A1.1   A booking is confirmed when the Client signs the Statement of Work and pays the Deposit. The Deposit amount and payment schedule will be set out in the Statement of Work.

A1.2   The Client must confirm the final delegate list no later than 15 business days before the workshop date. Delegate substitutions are permitted up to 5 business days before the workshop, in writing. After that point, substitutions require Klozers’ written agreement.

A1.3   A minimum of 10 participants must attend for a workshop to proceed. If confirmed attendance falls below 10, Klozers reserves the right to reschedule the workshop to a mutually agreed alternative date. Any Deposit paid will be held and applied to the rescheduled date.

A2.  Client Responsibilities – Workshops

A2.1   For in-person workshops the Client is responsible for providing: (a) a suitable venue with adequate space for all participants; (b) working audio-visual equipment including a projector or screen and reliable internet connection where required; (c) a nominated point of contact available throughout the day; and (d) any refreshments or catering.

A2.2   Klozers accepts no liability for delays or disruption to workshop delivery caused by the Client’s failure to provide adequate facilities or a suitable environment.

A2.3   For virtual workshops the Client is responsible for ensuring participants have access to a suitable device, stable internet connection, and the agreed video conferencing platform.

A3.  Cancellation, Postponement and Rescheduling – Workshops

A3.1   Cancellation notice must be given in writing to Klozers. The following terms apply:

(a)       More than 30 days’ notice before the scheduled workshop date: full Deposit refunded; balance of Fees not due.

(b)       10 to 30 days’ notice: Deposit forfeited; balance of Fees not due.

(c)        Fewer than 10 days’ notice: 100% of total Fees due; Deposit offset against this amount.

A3.2   The Client may postpone a workshop on one occasion only, provided written notice of postponement is given more than 10 days before the scheduled date. The following conditions apply to any postponement:

(a)       The Deposit is retained by Klozers and applied to the rescheduled date.

(b)       The rescheduled workshop must take place within 6 months of the original date.

(c)        If the Client fails to confirm a rescheduled date within 6 months of the original date, the full Fees become due and no further postponement or cancellation refund will be available.

(d)       No further postponements are permitted. Any subsequent change of date is treated as a cancellation under clause A3.1.

A3.3   Travel, accommodation, and other pre-approved expenses that have been irrecoverably incurred are payable by the Client regardless of when cancellation or postponement notice is given.

A4.  Payment – Workshops

A4.1   The Deposit is payable on signing the Statement of Work. The balance of the Fees is invoiced on the day of delivery and payable within 30 days of the invoice date, unless a different schedule is set out in the Statement of Work.

A4.2   Where the Statement of Work includes preparatory Milestones such as discovery interviews or content creation, each Milestone will be invoiced on completion and is payable within 30 days of the invoice date regardless of whether the workshop subsequently proceeds.

SCHEDULE B

Coaching

This Schedule applies to all coaching engagements delivered by Klozers. It forms part of the Agreement and is subject to the master Terms above.

B1.  Coaching Engagements

B1.1   Coaching is delivered as a monthly retainer, typically structured as 6 sessions of 60 minutes each over a 90-day period. The specific structure of each engagement will be set out in the Statement of Work.

B1.2   Sessions are conducted via video call or in person as agreed in the Statement of Work. Both parties will agree a scheduling method and adhere to it throughout the engagement.

B1.3   Coaching is a professional development service. It is not therapy, counselling, or medical advice. Klozers’ coaches will not address clinical mental health, medical, or legal matters and the Client should seek appropriate professional support for such issues.

B1.4   All sessions must be taken within 12 months of the start date of the engagement. Sessions not taken within this period will expire and no refund will be due for unused sessions.

B2.  Payment – Coaching

B2.1   Coaching Fees are invoiced monthly in advance. The first invoice is issued on signing the Statement of Work and is payable before the first session takes place.

B2.2   Subsequent monthly invoices are issued on the same date each month and are payable within 14 days of the invoice date.

B3.  Cancellation and Rescheduling – Coaching

B3.1   Either party may terminate a coaching retainer by giving 30 days’ written notice. Fees remain due and payable for any sessions delivered or scheduled to be delivered within the notice period.

B3.2   Individual sessions may be cancelled or rescheduled by either party with at least 48 hours’ notice. Klozers will use reasonable endeavours to offer an alternative date within the same month.

B3.3   Sessions cancelled with less than 48 hours’ notice by the Client, or where the Client fails to attend without notice, will be counted as taken. No refund or replacement session will be provided.

B3.4   Where Klozers cancels a session, Klozers will reschedule it at the earliest available opportunity at no additional cost to the Client.

B4.  Client Obligations – Coaching

B4.1   The Client acknowledges that outcomes from coaching are dependent on the Client’s and participants’ own commitment, effort, and implementation of agreed actions. Klozers cannot guarantee specific results.

B4.2   The Client agrees to: (a) attend sessions punctually and prepared; (b) engage honestly and openly with the coaching process; and (c) implement agreed actions between sessions to the best of their ability.

B4.3   If a session cannot proceed due to the Client not being in a suitable state or environment to participate (for example, joining whilst driving or in a public place), Klozers reserves the right to end the session, which will be counted as taken. 

SCHEDULE C

Website Terms of Use

Please read these terms carefully before using this website. By accessing or using www.klozers.com (the “Website”) you agree to be bound by these terms. If you do not agree, please do not use the Website.

1. ABOUT US

1.1      This Website is operated by Klozers Limited, registered in Scotland (SC 467989), VAT number 178654363. Our registered address is available on request. You can contact us at sa***@*****rs.com.

1.2      These Website Terms of Use govern your use of the Website only. They do not govern the supply of our services, which are subject to our separate Terms and Conditions of Business.

2. USE OF THE WEBSITE

2.1      The Website is provided for general information about Klozers and our services. It is not an ecommerce platform and no purchases can be made directly through it.

2.2      You may use the Website only for lawful purposes. You must not:

(a)       use the Website in any way that breaches any applicable law or regulation;

(b)       transmit any unsolicited or unauthorised advertising or promotional material;

(c)        attempt to gain unauthorised access to any part of the Website or its underlying systems;

(d)       use the Website to transmit any harmful, offensive, or disruptive material; or

(e)       use automated tools to scrape, crawl, or extract data from the Website without our prior written consent.

2.3      We reserve the right to suspend or restrict access to the Website at any time without notice.

3. INTELLECTUAL PROPERTY

3.1      All content on the Website, including text, images, graphics, logos, and training materials, is owned by or licensed to Klozers and is protected by copyright and other intellectual property laws.

3.2      You may view, print, and download content from the Website for your own personal, non-commercial reference. You must not reproduce, distribute, modify, or use any Website content for commercial purposes without our prior written consent.

3.3      The Klozers name and logo are our trade marks. Nothing on the Website grants you any licence to use them.

4. ACCURACY OF INFORMATION

4.1      We take reasonable care to ensure that the information on the Website is accurate and up to date, but we make no warranties or representations as to its accuracy, completeness, or fitness for any particular purpose.

4.2      The Website may contain information about our services, methodologies, and results achieved by clients. These are provided for illustrative purposes and do not constitute a guarantee of outcomes.

4.3      We reserve the right to change, update, or remove content from the Website at any time without notice.

5. THIRD PARTY LINKS

5.1      The Website may contain links to third party websites. These links are provided for convenience only. We do not endorse, control, or accept responsibility for the content of any linked website.

5.2      You access linked websites entirely at your own risk. We recommend you read the terms and privacy policies of any third party website you visit.

6. LIMITATION OF LIABILITY

6.1      To the fullest extent permitted by law, Klozers excludes all liability for any loss or damage arising from your use of the Website or your reliance on any information it contains, including but not limited to loss of income, loss of business, or loss of data.

6.2      We do not exclude liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.

6.3      We make no warranty that the Website will be uninterrupted, error-free, or free from viruses or other harmful components. You are responsible for ensuring your device is adequately protected.

7. PRIVACY AND COOKIES

7.1      Your use of the Website is also subject to our Privacy Policy and Cookie Policy, which explain how we collect and use your personal data and how we use cookies on the Website.

7.2      By using the Website you acknowledge that you have read and understood our Privacy Policy and Cookie Policy.

8. CHANGES TO THESE TERMS

8.1      We may update these Website Terms of Use from time to time. The date at the top of this page indicates when they were last updated. Your continued use of the Website after any update constitutes your acceptance of the revised terms.

9. GOVERNING LAW

9.1      These Website Terms of Use are governed by the laws of Scotland. Any dispute arising from your use of the Website is subject to the exclusive jurisdiction of the Scottish courts.