Klozers Privacy Policy
Klozers respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the rights you have in relation to your information.
- Updated 25 August 2026
1. Who We Are
Klozers Ltd, registered in Scotland (SC 467989), provides B2B sales training, coaching and consulting services. In this Privacy Policy, Klozers Ltd is referred to as “Klozers”.
For the purposes of UK data protection law, Klozers is the data controller for the personal information described in this Privacy Policy. This means we determine how and why your personal information is processed.
Our UK business address is:
Klozers Ltd
124 City Road
London
EC1V 2NX
United Kingdom
Email: sa***@*****rs.com
Telephone: +44 (0) 3000 230513
Klozers is registered with the UK Information Commissioner’s Office (ICO).
2. What Personal Information We Collect
The personal information we collect directly from you may include:
- your name, where you provide it;
- your business email address;
- your telephone number; and
- information you choose to provide when completing a form or communicating with us.
We do not intentionally collect special category personal data, such as information concerning your health, ethnicity, religion, political opinions or sexual orientation.
When you visit our website, certain technical information may also be collected automatically through cookies and similar technologies. This may include your IP address, browser or device information and information about how you use our website. More information is provided in the Cookies and Tracking Technologies section below.
3. How We Collect Your Information
We primarily collect personal information directly from you, for example when you:
- complete a contact or enquiry form on our website;
- request information about our sales training, coaching or consulting services;
- download a Klozers resource;
- register for an event, webinar or other Klozers service; or
- otherwise contact Klozers.
We may also automatically collect limited technical information when you use our website through cookies and similar technologies.
4. How We Use Your Information
We may use your personal information to:
- respond to your enquiries and requests;
- provide information you have requested;
- discuss our products and services with you;
- follow up on an enquiry;
- provide and administer services you have purchased or requested;
- send relevant information about Klozers products, services, events and resources;
- maintain our business records;
- understand and improve our website and marketing; and
- comply with our legal and regulatory obligations.
We do not sell your personal information.
5. Our Lawful Basis for Processing Your Information
UK data protection law requires us to have a lawful basis for processing personal information. Depending on the circumstances, we may rely on the following lawful bases.
Legitimate interests
We may process personal information where it is necessary for our legitimate business interests and where those interests are not overridden by your rights and interests.
Our legitimate interests include responding to enquiries from prospective customers, developing relationships with prospective and existing business customers, promoting relevant Klozers products and services to business contacts, operating and developing our business, and understanding the effectiveness of our sales and marketing activities.
We consider the nature of the information, the reason it was provided, your relationship with Klozers and your reasonable expectations when determining whether legitimate interests are appropriate.
Contract
Where you purchase services from us, or ask us to take steps before entering into a contract, we may process your information where necessary to perform that contract or take the requested steps.
Consent
Where consent is required by law for a particular activity, we will ask for your consent. You may withdraw your consent at any time.
Legal obligations
We may process personal information where necessary to meet a legal or regulatory obligation.
6. Marketing Communications
We may use your contact details to send you relevant information about Klozers products, services, training, events and resources where we have a lawful basis to do so.
For B2B marketing to corporate contacts, we may rely on our legitimate interests where appropriate. Where consent is required under applicable electronic marketing rules, we will obtain that consent before sending marketing communications.
You can ask us to stop sending marketing communications at any time. Every Klozers marketing email will provide a way to unsubscribe. You can also contact us at sa***@*****rs.com.
If you unsubscribe, we may retain limited information about you on a suppression list so that we can record your preference and avoid accidentally sending you further marketing communications.
Unsubscribing from marketing will not prevent us from contacting you where necessary to respond to an enquiry, administer an existing service or fulfil a contractual or legal obligation.
7. How We Store Your Information
Personal information provided through our website and sales and marketing activities is stored in our customer relationship management (CRM) system.
We currently use HighLevel (also known as GoHighLevel) to provide our CRM and related technology services. HighLevel processes personal information on our behalf as a data processor. Klozers remains responsible for determining why and how personal information held in our CRM is used.
We do not permit service providers acting on our behalf to use your personal information for their own independent marketing purposes.
8. International Data Transfers
Some technology providers that process personal information on our behalf may operate or use infrastructure outside the United Kingdom.
Where personal information is transferred outside the UK, we take appropriate steps to ensure that the information continues to receive an appropriate level of protection in accordance with UK data protection law. This may include relying on applicable adequacy regulations or approved contractual safeguards for international transfers.
9. How Long We Keep Your Information
We keep personal information only for as long as it remains reasonably necessary for the purpose for which it was collected or where we have a legal requirement to retain it.
For sales and marketing contacts, we may retain your information while it remains accurate and relevant, while we have an ongoing or reasonably anticipated business relationship with you, or while we have a legitimate business reason for retaining it.
We periodically review the information we hold and may delete or update information that is no longer accurate, relevant or required.
If you unsubscribe from marketing, we may retain the minimum information necessary to record your opt-out preference.
Some information may need to be retained for longer periods where required for contractual, accounting, tax, regulatory or legal purposes.
10. How We Protect Your Information
We take appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.
We also select service providers that provide appropriate security measures for the information they process on our behalf.
No method of electronic storage or transmission is completely secure, but we take reasonable measures appropriate to the nature of the information we process.
11. Cookies and Tracking Technologies
Our website uses cookies and similar technologies. Some cookies are necessary for the website to operate correctly. Other technologies may help us understand how visitors use our website, measure the effectiveness of our marketing or support advertising activities.
These technologies may collect information such as IP address, browser and device information, pages visited, referring website, interactions with our website and approximate location derived from technical information such as an IP address.
We may use advertising and marketing technologies provided by platforms such as LinkedIn and Meta/Facebook. Where required by law, non-essential cookies and similar tracking technologies will only be used with your consent.
You can manage your cookie preferences through the cookie controls provided on our website. Please also see the cookie terms in our Website Terms of Use for further information.
12. Service Providers and Other Recipients
Klozers does not sell your personal information or provide it to other organisations for their own independent marketing purposes.
We may provide personal information to trusted technology and service providers where this is necessary for them to provide services to Klozers. These may include providers of CRM and marketing technology, website hosting and technology, email services, website analytics and measurement services, and other IT and business support services.
Some advertising and social-media platforms may receive limited information through cookies or similar technologies where you have provided any consent required by law. Their role and use of information may be governed by their own privacy terms.
We require service providers processing personal information on our behalf to handle that information appropriately and in accordance with applicable data protection requirements.
We may also disclose information where required by law, regulation, court order or a competent regulatory or law-enforcement authority.
13. Your Data Protection Rights
Depending on the circumstances, UK data protection law gives you a number of rights regarding your personal information. These may include the right to:
- access the personal information we hold about you;
- correct information that is inaccurate or incomplete;
- request deletion of your personal information in certain circumstances;
- restrict processing of your personal information in certain circumstances;
- object to processing based on legitimate interests;
- object to direct marketing at any time;
- request data portability where applicable; and
- withdraw consent where processing is based on consent.
The right to object to the use of your personal information for direct marketing is absolute. If you tell us that you do not want us to use your information for direct marketing, we will stop doing so.
You will not normally have to pay a fee to exercise your rights. To exercise your rights, contact us at sa***@*****rs.com. We may need to verify your identity before responding to a request.
14. Complaints
If you have concerns about how Klozers uses your personal information, we encourage you to contact us first so that we can try to resolve the issue.
You also have the right to complain to the UK’s data protection regulator:
Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom
Further information about your rights and how to make a complaint is available from the ICO.
15. Children
Klozers provides business-to-business services and our website and services are not directed at children. We do not knowingly collect personal information from children for marketing purposes.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology, legal requirements or the way we process personal information.
The latest version will always be published on our website and the date at the top of this policy will show when it was last updated.
17. Contact Us
If you have any questions about this Privacy Policy or how we use your personal information, please contact:
Klozers Ltd
124 City Road
London
EC1V 2NX
United Kingdom
Email: sa***@*****rs.com
Telephone: +44 (0) 3000 230513