Telesales Training Course
Fully interactive Telesales sales training course with framework and guides to create your own sales messaging, call plans, 90 day action plans and post training support.
Our Trainers make LIVE calls to demonstrate what we teach.
Nothing damages your brand quicker than poor quality outbound telesales.
We practice and teach the Consultative Selling methodology which will make your calls sound different to every other cold call your prospects receive.
2. Course Price & Duration
For course details availability and pricing please check out our online store.
1 Day, 0845 – 1700 with breaks
Fill your Sales Pipeline fast with practical and actionable Telesales training
3. How to Train Telesales Agents
Unlike Traditional Training Companies we believe people learn by doing rather than following theory in text books in a classroom.
This course utilises our Work Based Learning training methodology which means the morning of the course will cover the theory behind telesales and how to create your own bespoke sales messaging and call plans. The afternoon of the course will feature live cold calling where the Trainer will demonstrate the strategies and techniques covered in the morning.
Bring along your own call list and we will coach and help you implement everything you have learned.
(Please note; not everyone likes to do this so it is not compulsory)
4. Who Should Attend this Sales Course?
This Masterclass is designed for:
*Inside Sales Teams who need to boost their conversion ratios
*Salespeople who need to book more appointments
*Business Developers who need to find and open new accounts
*Account Managers who want to get more appointments
*Telemarketing teams who run campaigns
5. Why you Should Attend this Course?
Spend time, watch and learn from your trainer as he demonstrates live, how to make cold calls and book meetings with complete strangers on the telephone.
These calls are not pre-planned or staged and the class chooses who the Trainer has to call.
Leave with a new mindset on the benefits of Telesales and a plan to kick start your telesales and appointment bookings.
6. Learning Objectives
*Learn the difference between face to face communication and telephone communication.
*Learn how to build trust quickly and professionally on the telephone.
*Learn how to structure the call to differentiate yourself from regular cold calls.
*Learn how to develop a stronger and more positive mindset.
Learn Action planning techniques to ensure you meet your sales targets.
7. Telesales Training Course Outline
Module 1. Sales Messaging that Wins
Discover the formula for selecting and targeting the right prospects and what you need to say that makes them want to hear more.
Module 2. Creating a Sales Mindset
Develop and stronger and more powerful mindset that empowers and motivates you even through difficult times. This course builds sales winners.
Module 3. Live Calling Session 1
Watch and learn as your Sales Trainer makes live calls to prospects selected by the class to demonstrate the techniques and strategies covered in the morning sessions. Please note these calls are not pre-planned or staged and the class chooses who the Trainer has to call. The Trainer will show you how to debrief every call and understand how to refine your own sales calls.
Module 4. Live Calling Session 2
People learn through doing and we believe the best way to learn how to make sales is by doing them. Your trainer will coach and support you throughout and although this may seem scary to some our client feedback is they simply love it (and it works).
Module 5. Action Planning
Bring everything together into a one page action sheet with powerful goals to ensure you follow your call plans and get the sales results you deserve.
8. Course Materials
Attendees are provided with full colour workbooks and and have access to course materials and .PPT online after the training.
9. Post Course Support
Attendees leave our courses energised with new ideas, strategies and tactics but often additional questions can arise where they need a sounding board. We provide post course support through our Sales Enablement Platform where members can ask questions, via chat, mail and conferencing calls.
The platform uses the Microsoft Teams application and can be access via PC, Tablet or Phone and contains FREE Guides, Templates and Tools. Ongoing 1-2-1 coaching is also available at an additional cost.
10. Telesales Training Course Itinerary
|Timings||TELESALES TRAINING COURSE ITINERARY|
|0845 – 0900||Introduction|
|0900 – 1000||Module 1 – Sales Messaging that Wins|
|1000 – 1015||Break|
|1115 – 1215||Module 2 – Creating a Sales Mindset|
|1215 – 1230||Break|
|1230 – 1330||Module 3 – Live Calling Session 1|
|1330 – 1415||Lunch|
|1415 – 1515||Module 4 – Live Calling Session 2|
|1515 – 1530||Break|
|1530 – 1630||Module 5 – Action Planning|
|1630 – 1700||Wrap Up|
11. Lunch, Refreshments & Access
If you have any special dietary requirements please let us know and we will ensure that we can accommodate you. In addition if you have special access needs please let us know in advance so we can make arrangements with the venue.
12. Telesales Training Course Delivery Options
12.1 Telesales Training Course – London
This course is delivered as an Open Course near London Heathrow airport for easy access to Europe, London & the M4 Corridor. Individuals from any organisation can attend and Course prices, dates and availability are available online via our course bookings page.
12.2 Telesales Training Course – Manchester
This course is delivered as an Open Course near Manchester airport for easy access to Europe, Manchester & The M1 & M62 Corridor. Individuals from any organisation can attend and Course prices, dates and availability are available online via our course bookings page.
12.3 Telesales Training Course – Manchester
This course is delivered on a rotating basis between Glasgow and Edinburgh in Scotland. Course prices, dates and availability are available online via our course bookings page.
12.4 Telesales Training Course – In-House Delivery
This course is available for bespoke delivery In-House for companies who would like the course delivered exclusively to their own team and is available both in the United Kingdom and Internationally. Further information on prices and numbers please check our course bookings page.
13. Training Evaluation Survey
As part of our Quality control we ask every participant to complete a Training Evaluation Survey after every workshop. The Evaluation focusses on the three main areas of delivery a) Training Content b) Trainer Delivery and c) Learning Environment.
14. Reviews from Previous Course Attendees
Extracts from Google Reviews
“Excellent workshop of Sales. Ian was a super good instructor. The content was useful and easy to understand and apply.”
“Recently completed a sales training course with Iain. Great
advice and guidance during the training.”
“The sales training from Klozers is great – it really helped me understand the sales process and how to interact better with customers of all types.”